Client Charter

  • At Firths we consider it a real privilege to be entrusted with the responsibility of representing you in your claim. For our part we will do all that we can to achieve the best possible result we can in the quickest possible time.

  • We promise to be sympathetic and courteous at all times, to be responsive to your needs and to attend to all your enquiries promptly.

  • We promise to fight hard on your behalf and not give up no matter how difficult things get.

  • We promise to be open and honest in all our dealings with you and to put you and your interests first at all times.

  • We will try and make things as easy for you to understand as possible by writing and speaking in plain English and by answering any questions you have.

  • We promise to conduct your case as efficiently and inexpensively as possible. We will try and keep expenses as low as possible.

  • We promise to keep you informed of all developments as soon as they occur and to confirm all advice in writing.