Service Guarantee and Client Charter

At Firths we guarantee that as a client of the firm you will receive a high-level and cost-effective legal service. Here are just some of the ways we work towards delivering this:

We consider it a real privilege to be entrusted with the responsibility of representing you in your claim. For our part we will do all that we can to achieve the best possible result we can in the quickest possible time.

We will keep a close eye on costs and disbursements and try and keep both as low as possible. We will only incur disbursements when absolutely necessary.

We promise to involve you in important decisions concerning your matter and to communicate with you regularly and to confirm all important advice in writing.

We promise to be sympathetic and courteous at all times, to be responsive to your needs and to attend to all your enquiries promptly.

Whilst we cannot guarantee that we will win your case we understand how important winning is to you and, let’s face it, if we don’t win we’re not going to be paid, and so we do all we can to win all our cases.

One thing we can guarantee is that we will do our very best not only to win but win well and give you good service along the way. If at any time you are dissatisfied with any aspect of our service, we will do everything in our power to resolve the issue to your satisfaction.

Stephen Paul Firth
Accredited Specialist in Personal Injury Law

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