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  • Case Study
  • 05 Oct 2017

One of the cases we settled last month was for a lovely lady who really had had a hard time of it. She, as so often happens, was worn down by the whole process and was close to giving up. However there was no way I was having that and so we took the fight up with the insurance company for her.

I was very pleased to achieve a result for her that was well above her expectations. And so was she from the sound of the lovely testimonial she sent me which I set out in full:

“Just over two years ago, a thoughtless driver ran a red light at speed and changed my life forever. I contacted Firths and selecting this firm turned out to be the best decision I could have made.

When you are the victim of an accident, you can feel powerless and alone, however the team at Firths looked after me from our first conversation. Julie-Ann and Gabriella were considerate, compassionate and took the time I needed when support was required. They were easy to talk with and understood where I was at. Their professionalism and expertise were invaluable. Their kindness and thoughtfulness through challenges was appreciated.

If you have had a similar experience to me, where injustice has led your life down a different path, Stephen Firth and his team will be the people who go into bat for you and your family. Stephen took a personal interest in my challenges and I felt supported and understood every step of the way.

On the day of the settlement conference, my father and I were greeted by the receptionist with a smile. She knew why we were there and we were a priority. I was feeling apprehensive and my nerves were calmed. She was welcoming to Dad and I.

Before the settlement Stephen went through all my options clearly and gave me time to ask any questions. During the actual settlement he kept my father and I informed at every moment. He was calm, strategic and astute in his approach to the negotiations. In fact he was absolutely brilliant!! He listened to my father and I when we had input. He was thoroughly prepared and was able to anticipate the other party’s next move and counter it. I was impressed by his exceptional skill and expertise and trusted him 100% to fight for the best outcome for my young family.

At the end of the day, the settlement was excellent and exceeded our expectations. I didn’t have the stress and worry of further proceedings. Stephen Firth and his team are an asset to have on your side. I would not hesitate in recommending them to anyone who is enduring difficulties after an accident. Thank you to Firths for your ongoing support and an exceptional result!!!

Kind regards, T. R”

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